Case Studies

Real Challenges, Real Solutions

How we help modern enterprises overcome complex IT challenges with Salesforce and AWS.

Salesforce AI & Data Cloud

Unifying Customer Data with Salesforce Data Cloud & Einstein AI

Global Retail & E-commerce Enterprise

01
⚠️ Challenge
  • Customer data fragmented across CRM, Marketing Cloud, and legacy systems
  • No real-time 360-degree customer view for sales teams
  • Manual, slow lead scoring with no predictive intelligence
✅ Solution
  • Implemented Data Cloud with real-time data ingestion & harmonization
  • Deployed Einstein AI for predictive lead scoring & personalized recommendations
  • Integrated Marketing Cloud with Data Cloud for segment-level personalization
🎯 Benefits
  • Complete 360° customer view across all touchpoints
  • 30% increase in lead conversion via AI-driven scoring
  • Faster, data-driven decision making with real-time insights
Agentforce & GenAI

Automating Customer Support with Salesforce Agentforce

B2B SaaS Technology Company

02
⚠️ Challenge
  • High support ticket volume with 24/7 customer expectations
  • Slow response times and long resolution cycles
  • Inconsistent support quality across agents and time zones
✅ Solution
  • Deployed Agentforce AI agents to handle Tier-1 support queries automatically
  • Integrated GenAI for intelligent customer self-service portals
  • Built automated escalation flows for complex cases to human agents
🎯 Benefits
  • 70% of Tier-1 tickets resolved without human intervention
  • 24/7 customer support coverage with instant response times
  • 30% reduction in overall support costs
Revenue Cloud & Integration

Streamlining Complex Billing & Revenue Operations with Revenue Cloud

High-Growth Manufacturing & Distribution

03
⚠️ Challenge
  • Manual, error-prone CPQ and billing processes across multiple products
  • No unified view of quotes, invoices, and revenue recognition
  • Inability to handle complex usage-based and tiered pricing models
✅ Solution
  • Implemented Salesforce Revenue Cloud with advanced CPQ & billing automation
  • Integrated with ERP systems for real-time revenue recognition compliance
  • Built automated approval workflows & pricing rules with Flow and Apex
🎯 Benefits
  • 100% accurate, automated billing and revenue recognition
  • 40% faster quote-to-cash cycle
  • Complete visibility into revenue streams and financial forecasts
AWS GenAI & Modernization

Building a Secure GenAI Data Platform on AWS (Amazon Bedrock & SageMaker)

Financial Services / Banking Sector

04
⚠️ Challenge
  • Fragmented data lakes with no centralized governance
  • High costs and complexity in building secure AI/ML pipelines
  • Strict compliance requirements for data privacy (RBI/GDPR)
✅ Solution
  • Built a centralized data lake on Amazon S3 with AWS Lake Formation
  • Deployed Amazon Bedrock with Claude 3 for secure GenAI internal search
  • Implemented SageMaker pipelines with automated retraining & model registry
  • Integrated AWS PrivateLink for secure data access with zero exposure
🎯 Benefits
  • Reduced infrastructure costs by 45%
  • Secure, compliant GenAI deployment certified for financial services
  • Automated ML lifecycle with faster time-to-insight
EKS & Kubernetes

Migrating Legacy Monolith to AWS EKS Containerized Microservices

E-commerce & Digital Marketplace

05
⚠️ Challenge
  • Legacy monolithic app slow to scale during traffic spikes
  • High infrastructure costs with underutilized EC2 servers
  • No automated CI/CD pipeline for quick releases
✅ Solution
  • Refactored monolith into microservices using containerized Docker
  • Deployed to AWS EKS with auto-scaling (HPA + Karpenter)
  • Implemented CI/CD with GitHub Actions, ArgoCD & AWS CodePipeline
🎯 Benefits
  • 99.99% uptime with zero-downtime deployments
  • 60% reduction in infrastructure costs
  • Deployment frequency increased from monthly to daily releases
Security & Compliance

Implementing AWS Security Hub & Zero-Trust Architecture

Healthcare & Life Sciences

06
⚠️ Challenge
  • Unmonitored security alerts across multiple AWS accounts
  • No centralized identity management or least-privilege access
  • Non-compliance with HIPAA and SOC 2 standards
✅ Solution
  • Implemented AWS Security Hub with centralized cross-account aggregation
  • Deployed AWS Organizations with SCPs for strict least-privilege governance
  • Configured AWS KMS and Secrets Manager for automated encryption & key rotation
  • Integrated GuardDuty, Macie & CloudTrail for continuous security monitoring
🎯 Benefits
  • Achieved HIPAA & SOC 2 compliance certification
  • Reduced security incidents by 85%
  • Automated compliance auditing across all AWS accounts
Salesforce + AWS Integration

Building Event-Driven Integrations between Salesforce & AWS (EventBridge)

Logistics & Supply Chain Enterprise

07
⚠️ Challenge
  • Batch-based sync causing delays and data inconsistency
  • No real-time visibility of shipment status across systems
  • High maintenance burden on custom API integrations
✅ Solution
  • Built event-driven architecture using Salesforce Platform Events and AWS EventBridge
  • Deployed AWS Lambda for serverless data transformation & routing
  • Implemented Amazon SQS for durable event processing & retries
🎯 Benefits
  • Real-time shipment tracking with 5-second data latency
  • 100% data consistency across systems
  • Reduced integration maintenance costs by 50%

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